How can we help?
Book bundle, pronunciation, new stories, age appropriateness, audiobooks.
Orders and payment
Cancellation, purchase orders, payment issues, pausing.
Box hasn’t arrived, getting boxes all in one go, tracking your order.
Is One Third Stories suitable for kids of any age?
What is the Book Bundle and how much does it cost?
How can I help my child pronounce the new language correctly if I don’t speak it myself?
Were can I find my audiobooks?
We’ll send out an email with every box with a link to your audiobook. You can also find the URL on the title page of each of your storybooks.
Will you be producing any more stories? How about stories for adults?
Currently, we have no plans to create any more stories – but we’re always very much open to suggestions! We love hearing suggestions for new books and activities, so send yours to [email protected] and we’ll keep you updated by email.
Can my child start a course at a more advanced stage than Story Box 1?
Orders and payment
How can I cancel my order?
Cancelling any order is easy – simply email us at [email protected] or do it yourself from your account by following these instructions.
- Log in to your account
- Hit the button saying ‘Edit’ under ‘Your Subscriptions’
- Scroll to the bottom of the page and hit ‘Cancel Subscription’
- Select a reason, type in any feedback you’d like to give us and hit ‘Yes, please cancel’
Can I pause my subscription?
To pause, just send us a pause request and we’ll get right on it.
Can I pay by Purchase Order?
Two payments have left my account but I still haven’t received anything - why is this?
My order still hasn’t arrived - where is it?
If you’re in the UK, you should receive your Story Box 3-5 days after the delivery date given in your order confirmation email.
If you’re in the US, you should receive your Story Box 2-3 weeks after the delivery date given in your order confirmation email.
Please note that some delivered are being affected by the ongoing COVID-19 pandemic. Deliveries to the US and rest of world may take up to 4-6 weeks.
If your box still hasn’t arrived, drop us an email at [email protected] and we’ll be happy to investigate.