How can we help?
Course Content
Book bundle, pronunciation, new stories, age appropriateness, audiobooks.
Orders and payment
Cancellation, purchase orders, payment issues, pausing.
Delivery
Box hasn’t arrived, getting boxes all in one go, tracking your order.
Course content
Is One Third Stories suitable for kids of any age?
What is the Book Bundle and how much does it cost?
Our Book Bundle is a pack of six new storybooks for kids to enjoy, without any supplementary materials. A Book Bundle costs £49.99.
How can I help my child pronounce the new language correctly if I don’t speak it myself?
Where can I find my audiobooks?
We’ll send out an email with every box with a link to your audiobook. You can also find the URL on the title page of each of your storybooks.
Will you be producing any more stories? How about stories for adults?
Currently, we have no plans to create any more stories – but we’re always very much open to suggestions! We love hearing suggestions for new books and activities, so send yours to [email protected] and we’ll keep you updated by email.
Can my child start a course at a more advanced stage than Story Box 1?
Orders and payment
How can I cancel my order?
- Log in to your account
- Hit the button saying ‘Edit’ under ‘Your Subscriptions’
- Scroll to the bottom of the page and hit ‘Cancel Subscription’
- Select a reason, type in any feedback you’d like to give us and hit ‘Yes, please cancel’
Can I pause my subscription?
To pause, just send us a pause request and we’ll get right on it.
Can I pay by Purchase Order?
Two payments have left my account but I still haven’t received anything - why is this?
Sometimes factors outside of our control impact delivery times. If this happens, let us know at [email protected] and we’ll be happy to pause your subscription for a month so that you can enjoy your previous box before the next one is shipped.
Delivery
My order still hasn’t arrived - where is it?
If you’re in the UK, you should receive your Story Box 3-5 days after the delivery date given in your order confirmation email.
If you’re in the US, you should receive your Story Box 2-3 weeks after the delivery date given in your order confirmation email.
Please note that some delivered are being affected by the ongoing COVID-19 pandemic. Deliveries to the US and rest of world may take up to 4-6 weeks.
If your box still hasn’t arrived, drop us an email at [email protected] and we’ll be happy to investigate.
Can I have my prepaid boxes shipped all in one go
Can I track my order?
If you’re a UK customer, simply send an enquiry email to [email protected] and we can provide tracking information. Unfortunately, we are unable to provide tracking for deliveries to Canada.
